Thursday, January 11, 2007

What is process improvement?

Facilitation Session 11/01 FAQ - What is process improvement? ... Take Six Sigma, which is a fact-based, data-driven philosophy of quality improvement - its a method that ( values defect prevention over defect detection ). It drives customer satisfaction and bottom-line results by reducing variation and waste, thereby promoting a competitive advantage.

  • Six Sigma is a philosophy - all work processes can be (defined, measured, analysed, improved, controlled) DMAIC methodology is not the only methodology used in Six Sigma but it is the one most widely used.
  • Six Sigma is a toolset - using quantitative / qualitative techniques to drive process improvement.